Contacts vendors with regard to specific software, hardware or phone problems, as needed or requested by the I.T.Maintains a working knowledge of property software to effectively support property IT operations.Routinely inspects all supported equipment, identifying potential problems and working with IT management to identify a permanent solution.When tasked with a project responsibility, consults with system users on specific requirements, designating priority, and scheduling follow up work.Department, including management of case escalations and internal guest communications after escalation. Coordinates case work flow to ensure effective overall operations in the I.T.Ensures the quality of systems operations in all areas of the casino by communicating with all levels of systems users and offering direction and assistance as needed.
